Chief Digital Officer
Andrew joined Aviva in December 2014 as chief digital officer. Andrew is accountable for driving Aviva’s group-wide digital transformation which will have a significant impact on every aspect of our interactions with customers, including product innovation and development, distribution, communication, claims handling, and marketing and branding across social media and the internet. Andrew works in close partnership with the chief information officer and with the business CEOs who build and deliver product solutions to the customer.
Coming from outside the insurance industry, Andrew brings a fresh perspective to Aviva. Andrew has held significant e-commerce and digital leadership roles. He was managing director, commercial & product development, at British Gas where he created a Connected Homes division and launched a new brand, Hive, focusing on opportunities in the ‘Internet of Things’. Prior to that Andrew was ceo-designate for a new online venture in the private office of Sir Charles Dunstone, he was managing director, multichannel ecommerce and services, at Carphone Warehouse and trading director at ASDA. His early career was in strategy consulting where he worked on a broad range of assignments in retail and consumer businesses across the globe.
Professional qualifications and memberships:
Andrew holds a first class degree in philosophy, politics and economics and an MSc in the economics of developing countries from Oxford University. Andrew also has an MBA from INSEAD, France.