Top 5 Tips for Chief Digital Officers in the Public Sector
“We don’t have customers, we have users,” said Paul Shetler, former Chief Digital Officer at the U.K. Ministry of Justice (and now CEO of Australia’s Digital Transformation Office).
That’s possibly the biggest difference between digital transformation in the private and public sectors:
Civil servants cannot choose their customers.
Yet in spite of this added challenge, as well as the complexities of local and national politics, the United Kingdom’s government has undergone a digital and data revolution.
That’s why at last year’s inaugural CDO Summit at the BBC in London on October 29, we assembled a panel of CDOs and digital experts from the civil service and local governments to explain the secret to their success.
To learn the top 5 tips every Chief Digital Officer in the public sector needs to know, watch this video of the panel below:
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